Free Forever Plan · No credit card · Live on your UK website in under 5 minutes

Trusted Platform · UK-Based · Privacy-First

UK-Hosted Data
GDPR Compliant
TLS & AES Encryption
Companies House #09574545
99.9% Uptime Infra
UK Support
£0
Forever — no trial
10+
Years in UK operation
<5 min
From signup to live chat
24/7
AI coverage on your site

Yes, It's Genuinely Free. No, There Isn't a Catch.

Most "free" live chat tools for UK websites are trials in disguise, or stripped-down demos that nag you to upgrade. This isn't. The free plan never expires, never asks for a credit card, and includes real AI features that most competitors charge £30–£80 per month for. Built in the UK, hosted in the UK, free in the UK — forever.

✓ No trial period ✓ No credit card ✓ Unlimited operator chats ✓ No expiry date ✓ No sales calls
Free Forever — No Fine Print

What You Actually Get at £0 Per Month

The free plan isn't a taster or a teaser. It's a real, working AI-powered live chat with everything a UK personal website, blog, or small business needs to start converting visitors today.

1 AI Agent

A genuine AI agent that understands natural language, learns from your content, and handles routine enquiries automatically. Not a dumb keyword-matcher — real AI conversation.

Free Forever

1 Operator Account

You (or someone on your team) can take over any chat at any time. Jump in, answer personally, then hand back to the AI. All from one easy dashboard.

Free Forever

25 AI Chats Per Month

25 AI Processing Units included monthly — around 25 AI-assisted conversations. For most UK personal sites and small blogs, that's plenty. Operator chats have no monthly cap.

Free Forever

Visual Workflow Builder

Drag-and-drop conversational flows: branching paths, data capture, conditional logic, department routing, AI handoff. 14+ step types. Zero coding. Same builder paid users get.

Free Forever

Seamless AI → Human Handoff

When the AI hits something complex, it quietly passes the conversation to you with full history. Your visitor never repeats themselves and never knows a swap happened.

Free Forever

UK Hosting & Encryption

All data hosted on UK infrastructure. Enterprise-grade encryption in transit and at rest. Fully aligned with UK GDPR and the Data Protection Act 2018 — no offshore data trips.

Free Forever

AI Reply Suggestions

Even when you're chatting manually, the AI watches, thinks, and suggests smart replies in real time. Reply faster, more accurately, with less typing — all on the free plan.

Free Forever

Real Email Support

You're not abandoned with a knowledge base. Real human support is included for free users — typically responding within 24 UK business hours.

Free Forever

Knowledge Upload

Upload your FAQ, about page, product info, or policies. The AI learns from your content and answers accurately — even when you're asleep or on holiday in Cornwall.

Free Forever
Honest Comparison

How Does Free Live Chat Stack Up vs Tawk.to & Tidio?

Most "free" UK chat tools cripple their free tier or ship data overseas. Here's what you actually get, side by side.

Feature FreeLiveChat
(Free Plan)		 Tawk.to
Free		 Tidio
Free		 HubSpot
Free
Genuine AI AgentIncludedNot availablePaid onlyPaid only
AI Reply SuggestionsIncludedNot availablePaid add-onPaid only
Visual Workflow Builder14+ step typesNot availableLimitedBasic only
AI → Human HandoffSeamlessManual onlyPaid planPaid plan
UK Data HostingUK serversUS serversEU serversUS/EU servers
UK GDPR & DPA 2018Full compliancePartialEU GDPR onlyPartial
Credit Card RequiredNeverNoFor AI featuresFor key features
Knowledge Upload (RAG)IncludedNot availablePaid planPaid plan
WordPress PluginOne-click installYesYesYes
Visitor Targeting RulesIncludedBasicLimitedPaid plan
Perfect For

Who Is Free UK Live Chat Built For?

Designed for individuals, creators, and tiny teams across the UK who deserve professional AI-powered live chat — without paying a penny.

Personal Blogs & Writers

UK bloggers, journalists, Substack writers, and personal content creators. Let readers ask questions, enquire about guest posts, or subscribe in real time.

Freelancers & Creatives

Freelance photographers, designers, copywriters, illustrators, and developers across the UK. Capture project enquiries as they happen — AI handles rates, availability, and brief questions.

Small Shops & Side Hustles

Etsy UK sellers, Shopify side projects, passion-brand shops, handmade crafts. Professional support without blowing your margin on chat fees.

Students & Learning Projects

Computing students, web dev bootcampers, dissertation portfolios. Add real AI-powered live chat to your builds — it looks impressive, works, and is free forever.

Parish & Community Sites

Parish councils, village halls, neighbourhood watch, sports clubs, WI branches. Give members a faster route to answers than email chains or Facebook posts.

Charities & Not-for-Profits

Small UK charities, CICs, and community groups. Answer donor questions, capture volunteer enquiries, and provide support — at zero cost to your cause.

Pre-Launch & MVP Sites

Validating a new business idea? Running a waitlist page? Talk to early adopters and gather feedback before spending a penny on customer-support tooling.

Sole Traders & Micro-Businesses

Plumbers, decorators, consultants, coaches, tutors. Turn your simple website into a 24/7 enquiry handler so leads don't slip through when you're on the tools.

Hobby & Niche Sites

Photography portfolios, recipe blogs, model railway forums, fishing clubs, local history sites. If you have an audience, you have conversations worth capturing.

Three Simple Steps

Free Live Chat on Your UK Website in Under 5 Minutes

No developer, no staging environment, no technical faff. Sign up, paste, done.

1

Sign Up for Free

Enter your email and choose a password. No credit card, no phone number, no company details. Account created instantly.

⏱ 30 seconds
2

Paste One Line of Code

Copy a single line of JavaScript and drop it before your closing </body> tag. WordPress users: one-click plugin install.

⏱ 2 minutes
3

Start Converting Visitors

Your free AI-powered chat widget is live. Visitors get instant answers, you get a tidy dashboard, the AI does the heavy lifting.

⏱ Instantly live

Still Free. Still Waiting.

Every minute without live chat is a missed conversation and a bounced visitor. Sign up in 30 seconds and give your UK website instant AI-powered answers — at absolutely zero cost.

Get My Free Live Chat Now →
⚡ Under 5 min to go live
💳 No card ever required
🇬🇧 UK data stays in the UK
Feature Breakdown

Enterprise Features, Even on the Free Plan

The technology behind your free UK live chat is the same enterprise platform used by thousands of businesses. You get the proper tools — not a toy version.

Hybrid AI Chat Workflows

Design conversational journeys using a visual drag-and-drop canvas. Branching logic, data capture, button choices, condition checks, department routing, automated greetings, and AI-to-human handoff — 14+ step types, zero coding. Same builder the paid tiers use.

Available on Free

Real AI Conversations (RAG)

The AI agent doesn't rely on keyword triggers. It uses retrieval-augmented generation over your uploaded content — FAQ pages, product info, about pages — to produce accurate, contextual answers in natural English. Upload once, answer forever.

Available on Free

Seamless Human Handoff

When the AI detects something outside its comfort zone — billing queries, complaints, complex technical detail — it smoothly transfers the conversation to you with full chat context. Your visitor never has to repeat themselves.

Available on Free

Works Everywhere

WordPress, Shopify, WooCommerce, Squarespace, Wix, Joomla, Drupal, Magento, Ghost, Webflow, Bubble, Framer, static HTML, any custom CMS. One line of JavaScript. WordPress users get a dedicated one-click plugin.

Available on Free

Conversation Dashboard

All active and historical chats in one clean UK-focused dashboard. Monitor live conversations, review AI performance, export transcripts, tag common themes, and understand what your visitors actually ask about.

Available on Free

Customisable Widget Design

Match the chat widget to your site's brand. Choose colours, position, greeting copy, trigger rules, avatar, launcher shape, and behaviour. Looks professional — not like a free plugin slapped on.

Available on Free

Mobile-First Experience

The chat widget works beautifully on mobile, tablet, and desktop. Visitors on UK mobile networks get the same smooth experience as desktop users. Operators can reply from their phone too.

Available on Free

Enterprise-Grade Security

Free doesn't mean flimsy. TLS encryption in transit, AES encryption at rest, UK-hosted infrastructure, regular security audits, and full alignment with UK GDPR and the Data Protection Act 2018. Same security posture as paid plans.

Available on Free

Multi-Language Ready

The AI understands and replies in English (UK & US spelling), Welsh, Scottish Gaelic greetings, and dozens of international languages — useful if you've got international visitors browsing your UK site.

Available on Free

Visitor Targeting Rules

Show different greetings on different pages. Trigger chat after a visitor scrolls 50%, idles for 30 seconds, or tries to leave. Proactive engagement without being obnoxious — all configurable, all free.

Available on Free

Email Capture & Transcripts

Capture visitor emails during chat for follow-up. Full transcripts emailed to you (and optionally the visitor). Never lose a lead because you were away from your desk making a cup of tea.

Available on Free

Zero-Setup AI

Your AI agent works out of the box with sensible UK-friendly defaults. Upload your content when ready for better accuracy, but even day-one the AI handles greetings, FAQ routing, and simple queries without configuration.

Available on Free
Built for the United Kingdom

Why UK Website Owners Choose Free Live Chat

Picking live chat software in the UK shouldn't mean choosing between a free US-hosted tool that ships your visitor data across the Atlantic, or paying £30–£100 per month for an EU-hosted platform with proper compliance. FreeLiveChat.co.uk closes that gap.

You get a UK-hosted, UK GDPR-aligned, Data Protection Act 2018-compliant AI live chat platform on a forever-free plan. That means no trial countdown timer, no credit card grabs, and no "upgrade to remove this feature" nonsense. The free plan is designed to be genuinely useful for personal websites, small businesses, charities, clubs, and community sites — the kind of UK websites that keep the independent web alive.

Whether you're running a cake-decorating blog out of a kitchen in Leeds, a consultancy site from a home office in Bristol, or a parish council website in the Cotswolds — you deserve professional live chat without a professional budget.

  • UK-hosted infrastructure: All conversations, visitor data, and account details are stored on servers based in the United Kingdom.
  • UK GDPR & DPA 2018 compliant: Built with British data protection law as a first-class requirement, not an afterthought.
  • English (UK) by default: Interface and AI tone tuned for UK English — "colour", "organise", "favourite", not "color", "organize", "favorite".
  • UK business hours support: Email support from real humans during UK working hours.
  • Companies House registered: Trading as a registered UK company (IMSupporting Ltd, #09574545).
  • Sterling pricing: When you're ready to upgrade, pricing is in GBP — no currency surprises.
Why Trust Us

A Free Plan Backed by a Decade of UK Reliability

This isn't a weekend side project. The platform powering your free UK live chat has been running continuously since 2015.

10+ Years in UK Service

IMSupporting has been delivering live chat solutions to UK businesses since 2015. A decade of continuous operation, customer trust, and feature development — not a venture-funded experiment.

Registered UK Company

Trading as IMSupporting Ltd, Companies House registration #09574545. A real British company with real UK accountability — not an offshore entity playing at being local.

Same Security as Paid Plans

Free plan users get identical encryption, UK hosting, and security infrastructure. We don't operate a two-tier security model — everyone's data is protected to the same enterprise standard.

Real Human Support

Email support included for free users. Real humans — not offshore scripts — typically respond within 24 UK business hours. Phone support on +44 (0) 208 720 9303 for paid plans.

UK GDPR & DPA 2018

Fully aligned with the UK General Data Protection Regulation and the Data Protection Act 2018. Clear data processing agreements, user rights handling, no data sold or shared with third parties.

Zero Upgrade Pressure

There's no countdown timer, no limit-warning popups, no "unlock this feature" nags. The free plan works indefinitely. If you outgrow it, the Solo plan is £49.99/month — but only when you choose.

Frequently Asked

Your Questions About Free UK Live Chat, Answered

Real answers to the questions UK website owners actually ask.

Yes, genuinely and permanently. The free plan has no time limit, no trial period, and no credit card requirement. You get 1 AI agent, 1 operator account, the visual workflow builder, AI-to-human handoff, 25 AI Processing Units per month, UK hosting, knowledge upload, and email support — all at zero cost, indefinitely. The free plan never expires.

Yes. The free plan includes a real AI agent, AI-assisted response suggestions, and automatic AI-to-human handoff. You receive 25 APUs (AI Processing Units) per month — approximately 25 AI-assisted conversations. These are the same AI capabilities used by paid plans, just with a lower monthly usage allowance. Operator-led chats have no monthly cap.

No. You can sign up with just your email address and a password. No credit card, no payment details, no billing information of any kind. Your free account is created immediately and you can start adding live chat to your UK website within minutes.

Yes. The platform is fully aligned with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. All conversation data and visitor information is hosted on UK-based infrastructure, encrypted in transit and at rest, and handled with clear data processing agreements. You can request data export or deletion at any time.

Yes. All conversation data, visitor information, uploaded knowledge content, and account details for free plan users are stored on UK-based infrastructure. Data is never shipped offshore, sold to third parties, or used to train external AI models.

Absolutely — that's exactly what the free plan is designed for. Personal blogs, portfolio sites, hobby projects, parish council pages, community groups, club websites, student projects, and small passion sites are all perfect use cases.

WordPress users: install the dedicated one-click plugin from the dashboard — no code needed. Shopify, Wix, Squarespace, Joomla, Drupal, Ghost, Webflow, or any custom site: paste a single line of JavaScript before your closing </body> tag. The chat widget appears instantly and the entire process takes under five minutes.

APU stands for AI Processing Unit — a simple way of measuring AI usage. 1 APU equals roughly one typical AI-assisted chat conversation. The free plan includes 25 APUs per month, which is plenty for most small UK personal websites. If you consistently need more, you can upgrade to the Solo plan (500 APUs/month) for £49.99/month — no rush.

Tawk.to offers free live chat but with no AI features — you need a human operator for every conversation, and Tawk's data is hosted in the United States. FreeLiveChat.co.uk includes a genuine AI agent, visual workflow builder, AI-to-human handoff, and RAG knowledge upload on the free plan. Crucially, all data is UK-hosted with full UK GDPR alignment, which Tawk.to cannot match.

Yes. Free plan users receive identical security to paid users: UK-hosted servers, TLS encryption in transit, AES encryption at rest, regular security audits, full UK GDPR compliance, and alignment with the UK Data Protection Act 2018.

The free plan displays a small IMSupporting branding link in the widget — that's part of how we keep the free plan genuinely free. If you need the branding removed for professional reasons, you can upgrade to any paid plan starting at £49.99 per month (Solo).

If your UK website grows and you need more AI capacity, multiple operators, or advanced features like AI Deep Learning, unlimited RAG document uploads, departments, phone support, or branding removal, you can upgrade to the Solo plan at £49.99/month. Larger teams can choose the Business plan at £1,499/month or contact sales for a bespoke Enterprise solution. Your account, chat history, workflows, and setup all carry over unchanged.

Yes. There are no contracts and no commitments. The free plan never expires. If you choose to upgrade, all paid plans are billed monthly and can be changed or cancelled from your dashboard at any time. If you cancel a paid plan, you simply revert to the free tier — your account stays live.

Yes. The AI agent defaults to UK English spelling and tone — "colour", "organise", "favourite", "whilst" — with British conventions for dates, currency, and phrasing. You can customise the AI's personality, tone, and response style further in your dashboard. Multi-language support for international visitors is also included.

We don't need to — the free plan is the trial, and it lasts forever. Start with the free plan, decide if you love it, and upgrade only when (and if) you need more capacity. No artificial 14-day countdown, no auto-billing surprises, no "your trial has ended" emails.

Your Visitors Have Questions.
Give Them Free Answers.

Professional, AI-powered live chat for your UK website — at absolutely no cost, forever. Sign up now and be live on your site in under five minutes.

Start Free Now → Explore All Plans

⚡ 30-second signup · 💳 No credit card · 🇬🇧 UK-hosted · 🔒 GDPR compliant